Refund policy

Last updated on 14-03-2026

At Urban Nomads, we prioritize customer satisfaction and strive to accommodate our customers to the best of our ability. Therefore, we have established a transparent cancellation and refund policy. Under this policy:

• Order Cancellations: Cancellation requests will be considered only if submitted immediately after placing the order. Please note that a cancellation request cannot be entertained once the order details have been communicated to our fulfillment vendors and the shipping process has been initiated.

• Quality Concerns: Refunds or replacements can be issued if the customer establishes that the quality of the delivered product does not meet our standards.

• Damaged, Defective, or Incorrect Items: If you receive a damaged or defective item, please report it to our Customer Service team within 2 days of receipt. Your request will be processed once our team has verified the issue. Similarly, if you believe the product received significantly differs from its description on our site or fails to meet expectations, you must notify our Customer Service team within 2 days of receiving the item. Our team will review your complaint and take the appropriate corrective action.

• Warranties & Refund Processing: For products covered by a manufacturer's warranty, please direct your complaints to the respective manufacturer. For any refunds approved by Urban Nomads, please allow 9 to 15 days for the refund to be fully processed and credited to your original payment method.